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  • What are some of the criteria for leasing a home?
    - Gross monthly income must be at least two and a half times the monthly market rate rent - Review of public court records in all counties you have resided for evictions and open bankruptcy cases - Applicants with a landlord debt will not be accepted - Applicants with more than 2 dispossessories filed in past 2 years will not be accepted - Applicants with an open bankruptcy will not be approved - Review of credit report - Must be above 600 (effective 2/1/2021) - Late payments / payment history of all accounts on credit report - Review of criminal record - Review / Verification of rental history
  • What is acceptable “proof of income” for a rental house?
    - 3 most recent, consecutive check stubs - LES for military applicants - Tax returns (required for ALL independent contractors) - SSA award letter - Child Support court order - Job offer letter if transferring to a new job
  • Who has to submit an application to lease a home?
    - All individuals over the age of 18 that will reside at the property more than 7 days a month are required to fill out an application.
  • Is there a way to complete my application online?
    Yes, we offer online rental applications! Simply click the "Apply Now" button and you'll be taken to the online application. Your app can be used on any available Pooler Properties home for 30 days of submission!
  • How much is the application fee?
    - Application fees are $35 per person and this is a nonrefundable payment.
  • What lease options do you offer and are there additional fees?
    We offer the following lease terms: - 6 – 11 month leases w/ an additional $200/month short term lease fee - 12 month leases with no additional fees - Once your initial lease term is over, you may choose to go MTM, however this will come with a MTM premium.
  • Do you accept Section 8 vouchers?
    Unfortunately, Pooler Properties does not accept Section 8 vouchers on any of the home we manage.
  • Does Pooler Properties allow smoking inside of the homes?
    No, smoking is prohibited inside any of our the homes
  • What utilities are the residents responsible for paying?
    - Water, trash, & sewage through the City of Pooler - Electricity through Georgia Power - Phone, Cable and internet are optional
  • How do I submit a work order for my home?
    All work orders can be submitted online through the resident portal
  • Am I responsible for maintaining my lawn?
    No, Pooler Properties provides lawn maintenance free of charge! Our contractor handles cutting the lawns, pruning the shrubbery, edging, weed eating, etc. as well as the irrigation scheduling. Our goal is to provide you with a well-manicured lawn without any of the hassles! All homes are equipped with a sprinkler system to ensure the lawns remain lush and green. Residents are not allowed to tamper with or unplug the sprinkler system and will be charged a fee of $75 per occurrence. Residents may experience higher water bills during the spring and summer months.
  • Do you have any restrictions on dog breeds?
    Yes, we do not accept the following breeds (unless official service animal documentation is provided): - Pit Bulls - Rottweilers - Chows - Dobermans - any other breed typically considered aggressive or is over the weight limit
  • How many pets are allowed?
    2 Maximum
  • Is there a weight limit?
    Yes, the maximum allowable weight of all animals is 65lb at full maturity.
  • Are there any other deposits or fees for pets?
    Yes, the additional deposit/fees are listed below (except on Service Animals or Emotional Support Animals – Official documentation required): 1. To be paid in addition to your rent each month - - $35 per Animal at or over 30lbs - $25 per Animal under 29lbs 2. We also have a Non-Refundable Fee due at signing - - $350 for 1st Animal - $200 for 2nd Animal
  • Are there any other requirements needed for pets?
    Yes. - We must have a photo of your animal/s - A signed Animal Addendum and - All up to date and current shot records for each animal. If the animal is a Service Animal or Emotional Support Animal, Official Documentation is required.
  • When is Rent Due?
    Rent is always due on the 1st, no matter what day of the month you moved in.
  • What is your late fee policy?
    A 10% late fee will be charged to all accounts if the rent is not paid through the your online portal by end of day on the 4th of the month. A dispossessory will be filed with the Chatham County magistrate court on ALL accounts not paid by the 10th of each month, no exceptions. Those who move out with past due balances due to non-payment of rent, fees, early termination, or damages will be turned over to a collection agency if not paid in full within 60 days after move out (unless a payment plan has been signed and approved by Pooler Properties).
  • What forms of rent payments do you accept?
    - All payments are encouraged to be paid through the online resident portal - Residents will have the payment section of their portal locked on the 10th of each month and will be required to pay with certified funds mailed to our office.
  • What is the required security deposit for your homes?
    The security deposit is the same as one month’s rent.
  • What is needed to remove a property from the Market?
    - Once your application has been approved and you have signed the lease, the home will be taken off the market.
  • I am an active duty service member. What happens if I have to PCS?
    Pooler Properties will honor the Civil Service Members Relief Act, Title III, Section 305 with certified military orders. Tenant shall be required to provide a written 30 day notice to vacate. Tenant is aware that Pooler Properties will verify the validity of all orders provided for the purpose to terminating a lease.
  • When is security deposit due?
    - Your security deposit is required to be paid in full 7 Days prior to your move in date. - If your application is approved within 7 days of your intended move in date, security deposit will be required the same day you sign your lease.
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